“Hm, you wrote the addresses in ink? That could get blurred when it’s wet out like today. But we’ll be careful. Just keep it in mind for next time, ok?”,
he said smiling.
“And enjoy your visit in Bavaria. I hope you are having a good time!”
“Ah, Panama – have you been there? … Well, maybe 2019 is the year?”
“Hi, how is your mom doing? Oh yes, that’s right. Please send her my regards!”
„What do you have in this box – bricks?”,
he said with a smirk.
“We’ll take good care of it. Let’s get it on the way.“
These weren’t long conversations, in fact, the combination of personal touch and professional competence was perfect.
Hence, the Burghausen post office felt more like a meeting place than a place of business and it brought a feeling of warmth to an otherwise cold day.
This experience was a reminder for me what was really important in the service industry: sincere interest in other people, and as always, being personal + relevant.
Thank you Franz Kühstetter, our service hero!