After the initial Q&A we visit your organization to learn first hand about your service culture. This is where we are in our element: What type of people work here? How do they interact and talk with each other? Which service processes are being used? And how are your clients responding to them? We listen, watch, and collect information and will then present you with a proposal.
We create a service concept that fits your organization like a glove – with the input of employees from all levels of your company, which motivates and brings everyone on board to work towards a common goal. We don’t advise from afar, but are working right alongside you on the implementation of the new processes.
Our conviction: When employees and clients are happy, business will flourish.